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Restaurants and COVID Part 2 - Restaurants of the Future
Have you ever wondered how restaurants might operate in the future? Will the COVID Pandemic accelerate or catalyze some of the changes? This is the second half of Mike's discussion with Bruce McAdams on restaurants and COVID. They talk about what restaurants might look like in a few years. They cover issues like delivery, specialization, labour, pricing and revenue management. A fundamental question is what is hospitality - what creates value for customers and how do we deliver that?